Shipping policy

All orders ship from Perth, Australia, within 1-3 business days, excluding weekends and public holidays. If any delays occur with dispatch, we will notify you promptly.

Once your order is dispatched, you will receive an email with a tracking number. Please allow up to 12 hours for tracking to update, as there may be a brief delay between packing and the initial tracking scan.

Please double-check all details at checkout, as all orders are final. IM AEGYO cannot guarantee changes to products or shipping details once order confirmation is sent. Orders are shipped via Australia Post.

If a parcel is returned to IM AEGYO due to an incorrect or incomplete address or because it was unclaimed, the customer is responsible for a return and redelivery fee of $15. If you realize your address may be incorrect, please contact us at hey.imaegyo@gmail.com before the parcel is returned to our warehouse.

For any other returned parcels, an $15 return and restocking fee will be deducted from your refund. IM AEGYO is not responsible for unclaimed parcels or parcels with incorrect or insufficient addresses provided during checkout. Additionally, IM AEGYO is not liable for lost or stolen parcels unless the loss occurs during transit. Once marked “Delivered” by the carrier, the order is considered successfully received.

If you wish to authorize your parcel to be left without a required signature, please add this request in the ‘Order Note’ section above the ‘Checkout’ button. Please note, however, that if you authorize a safe drop, IM AEGYO is not responsible for any loss or undelivered parcels if tracking shows ‘Delivered.’ Similarly, parcels redirected or authorized for safe drop cannot be covered for loss or delivery failure.

Please ensure your address is correct at confirmation to avoid delays or fees.

Shipping Rates

  • Free standard domestic shipping on orders over AU$189.
  • Orders under $149: Standard $8.15, Express $15
  • Orders $149-$189: Standard $5.95, Express $10
  • Orders over $189: Free Standard
  • Orders over $289: Free Express

Thank you for choosing IM AEGYO!