Refund policy

Returns and refunds

We do not generally offer returns or exchanges for change of mind after an order has been dispatched.

If your product arrives damaged, faulty, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact our support team at hello@imaegyo.com.au.

We encourage customers to contact us as soon as possible so we can investigate and resolve any issues promptly.

Your rights under Australian Consumer Law cannot be excluded, restricted or modified by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again, then contact your credit card company, as it may take some time before your refund posts officially. Next, contact your bank, as processing times can vary. If you’ve done all of this and still have not received your refund, please reach out to us at hey.imaegyo@gmail.com

Damaged Items
All items are quality-checked before dispatch. However, in rare cases, items may be damaged during delivery. If your order arrives with damaged items, please email us at hey.imaegyo@gmail.com within 14 days, including photos of the damaged product(s) (excluding the outer box). Once approved, we will assist with a return.

Order Verification & Refunds

To help protect our customers and prevent fraudulent transactions, IM AEGYO may contact you via SMS, phone, or email to verify your order before it is dispatched.

By placing an order, you confirm that you are authorised to use the selected payment method and agree to cooperate with any reasonable verification request.

If we do not receive a response within 48 hours, your order may be delayed or cancelled.

If an order is cancelled because the customer does not complete the verification process or cannot reasonably verify ownership of the payment method, any non-refundable payment processing fees charged to IM AEGYO by the payment provider may be deducted from the refund, where permitted by Australian law.

This policy does not affect your rights under the Australian Consumer Law, including your rights in relation to faulty, damaged, or incorrectly supplied goods.

By placing an order, you acknowledge that fraud prevention checks form part of our order fulfilment process and agree to cooperate with reasonable identity and payment verification requests before your order is dispatched.

Refund Processing
Upon receiving the returned item(s), we will notify you of approval or rejection via email. Approved refunds will be applied to your original payment method within several days.

Our policy extends for 14 days from the date of receiving your purchase. Unfortunately, we cannot offer refunds or exchanges on damaged goods after this period.

If you need further assistance, please contact us